businesses need a better way to manage and control their production
knowledge - the knowledge that production workers use to make what it is
this knowledge exists only within the minds of individuals in the
worker develops unique knowledge of processes, equipment, material, etc.
also gain implicit knowledge, knowledge that escapes their conscious
Other knowledge is widely
scattered, existing in a variety of forms.
Production knowledge must
be systematically managed and controlled or its value will be limited and
the knowledge will eventually be lost.
businesses need a knowledge management system that can:
Enable any operator to
access the knowledge of every other operator, supervisors and technical
support people anywhere, any time
Enable full management and
control of production knowledge including: capturing, preserving,
organizing, distributing, revising and updating
Produce required knowledge
applications including process documentation, quality system documentation,
operator training and SOPs