businesses need a better way to manage and control their production
knowledge - the knowledge that production workers use to make what it is
of this knowledge exists only within the minds of individuals in the
worker develops unique knowledge of processes, equipment, material, etc.
Workers also gain implicit knowledge,
knowledge that escapes their conscious awareness.
knowledge is widely scattered, existing in a variety of forms.
knowledge must be systematically managed and controlled or its value will
be limited and the knowledge will eventually be lost.
businesses need a knowledge management system that can:
any operator to access the knowledge of every other operator, supervisors
and technical support people anywhere, any time
full management and control of production knowledge including: capturing,
preserving, organizing, distributing, revising and updating
required knowledge applications including process documentation, quality
system documentation, operator training and SOPs.